We wanted to reach out to you and let you know the actions we are taking to manage the current coronavirus/COVID-19 situation.
Your safety and wellbeing, along with the safety and wellbeing of our staff, is our top priority.
In these uncertain times, we want to reassure you of the things we are doing so we can continue to provide you with the quality LUPICIA tea products you know and love.
We also want to thank you for your continued support.
These are tough times for all of us, and we are certainly experiencing major challenges ourselves. After 18 years in business in Australia, we dearly hope we can continue to operate, and we honour your role in helping us through your ongoing support, especially via here on our online shop (see also below.)
Our tea store in Melbourne remains open, unless advised otherwise. In addition to our already strict hygiene standards, we have increased the degree and frequency of our cleaning procedures, especially for high-touch areas. We are also making sure that all customers practice safe distancing while in store.
Our staff are following best practices and procedures for staying healthy and safe, including social distancing. And as always, we are drinking lots of quality LUPICIA tea to help boost our immune systems.
This website is of course always open, and we are processing your orders around the clock, always maintaining our high standard of customer care.
We have recently introduced a password login system to make your return shopping experience more simple and easy.
And there's other new features coming soon including an online loyalty program to reward your ongoing business.
Existing Melbourne store loyalty members: this is the same loyalty program you are already using and you will soon have the option to redeem your rewards online.
We want to assure you that we are closely monitoring the rapidly evolving situation and will keep you updated on any changes that take place.
In these challenging times, let's stay safe, and take care of ourselves and each other.
LUPICIA Fresh Tea Australia
Founded in 1994 in Japan, and now with stores in Australia, Taiwan, USA and France, LUPICIA Fresh Tea brings you the highest quality teas and tea ware from all over the world. Being a Japanese founded, owned and operated business, you can rest assured of our utmost attention to quality, packaging, and overall customer service.
With over 400 different varieties of specialty teas, sourced from select plantations all over the world, our extensive range includes:
Traditional loose leaf tea or premium tea bags, it's up to you.
We compliment our extensive range of specialty teas with an exceptional selection of teapots, teacups and accessories.